Who we are

Our website address is: https://innovasupp.com

You can contact us from our contact page or email us at [email protected]

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. This is for your convenience so you don’t have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not include any personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Our website uses cookies to improve user experience and to gather information about how the site is used. In particular, we use cookies provided by Google Analytics and the Facebook pixel.

Google Analytics:

Google Analytics is a web analytics service provided by Google that uses cookies to collect data about how users use the website. The information collected includes details about users’ geographic location, the device they are using, the pages they visit, and the length of their visit. This information is used to analyze website traffic, better understand user preferences, and improve the overall user experience.

You can learn more about how Google Analytics uses the data collected and how you can control the use of cookies by visiting Google’s Privacy Policy .

Facebook Pixel:

The Facebook pixel is an analytics tool provided by Facebook that uses cookies to collect information about user interactions with our website. This includes data about pages visited, actions taken on the website, and other information relevant to Facebook advertising optimization.

The information collected through the Facebook pixel is used to deliver personalized advertising on the Facebook platform and to measure the effectiveness of our advertising campaigns.

To learn more about how Facebook uses data collected through the pixel and how you can control the use of cookies, see Facebook’s Cookie Policy .

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically, instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit this information.

What rights you have over your data

If you have an account or have left comments on this website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

We collect information from you during the checkout process on our store.

What we collect and store

While you visit our site, we will track:

    • Products you’ve viewed: We’ll use these to, for example, show you products you’ve recently viewed

    • Location, IP address, and browser type: We’ll use this for purposes like estimating taxes and shipping costs.

    • Shipping address: We’ll ask you to provide this so we can, for example, estimate shipping costs before you place an order and send it to you!

We also use cookies to keep track of shopping cart contents as you browse our site.

When you purchase something from us, we ask you to provide information that includes your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional additional information like your username and password. We will use this information for purposes such as:

    • Send you information about your account and order

    • Respond to your requests, including refunds and complaints

    • Process payments and prevent fraud

    • Set up your account for our store

    • Comply with any legal obligations we have, such as tax calculations

    • Improve our store offerings

    • Send you promotional messages, if you choose to receive them

If you create an account, we’ll store your name, address, email address, and phone number, which we’ll use to process your checkout and place future orders.

We typically store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to retain it. For example, we will store order information for four years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We also store comments or ratings, if you choose to leave them.

Who on our team has access

Our team members have access to the information you provide. For example, administrators and store managers can access:

    • Order information, such as what was purchased, when it was purchased, and where it should be shipped, and

    • Customer information, such as your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds, and provide support.

What we share with others

We share information with others, which helps us deliver our orders and manage services for you.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please review  PayPal’s privacy policy for more details.