Version 1.0 – Last updated June 1, 2025

At Innovasupp, we specialize in delivering genuine digital licenses for Microsoft and other software products. Due to the nature of digital goods, our refund and return policy is tailored to balance consumer rights with software licensing security.

⛔ Digital Product Refund Policy

Digital licenses can only be refunded in cases of activation failure or proven defects. Once a license key has been activated or delivered successfully and verified as functional, no refund or return is permitted.

✅ How to Request a Refund

  • Contact us at [email protected] within 30 days of purchase.
  • Include your order number and the license key you received.
  • Our team will respond within 24 hours with a diagnosis and resolution steps.

🔁 Replacements & Defective Keys

  • If your license key is defective or unusable, we will verify its status using official tools (e.g., Microsoft PID Checker).
  • Based on your preference, we will offer:
    • A free replacement key, or
    • A full refund.

⚠️ Compatibility Responsibility

  • We sell license keys only — the software itself is provided by Microsoft or the respective publisher.
  • System compatibility is the buyer’s responsibility. Refunds will not be issued for incompatibility issues (e.g., macOS vs. Windows versions).

🔒 License Terms & Validity

  • Each license is valid for one device only and is non-transferable.
  • Licenses may be invalidated if transferred, re-used improperly, or activated on multiple systems.

❌ Returns & Exchanges

  • Returns are not accepted once a key has been delivered and/or activated.
  • Exchanges are available for defective or non-working keys as outlined above.

🛠 Warranty & Support

  • All digital licenses come with a 1-year warranty, covering:
    • Reinstallation,
    • Hardware resets,
    • and re-activation support.
  • We provide free support via Email, WhatsApp, and Live Chat — response guaranteed within 12 hours.

⚡ Immediate Digital Delivery & Legal Notice

In accordance with digital commerce regulations, by completing your order, you:

  • Give express consent to receive the digital content immediately.
  • Acknowledge that this waives your right to the 30-day cooling-off period under consumer withdrawal laws.